Question 1

How do I know what's in my basket?

Accepted Answer

The merchant indicates the type of content (bakery, pastry, dish of the day...) and a value range. The exact composition depends on what is left at the end of the day — that's the anti-waste surprise.

Question 2

Can I cancel a reservation?

Accepted Answer

Yes, as long as the collection slot has not started. After this time, the basket remains the responsibility of the merchant who set it aside for you.

Question 3

How do I pay?

Accepted Answer

In cash, directly to the merchant when you pick up your basket. Booking in the app is free and charges nothing — you only pay on the spot, at pickup.

Question 4

In which cities is Fayda available?

Accepted Answer

Fayda is still in a testing phase, in Algiers only. If the test confirms there's real demand, the app will roll out city by city, starting with the neighborhoods with the most partner merchants.

Question 5

How can a merchant join Fayda?

Accepted Answer

By contacting us via the Business section of the site. We help them to put their first baskets online in a few minutes.

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